You approve it before it ships.
Every piece is made to order, checked, and photographed before it leaves. Nothing ships until you see your actual piece and say it looks right. Here's exactly what that means — including what we can't do.
We make your piece and QC-check it
Your order is made, then inspected against what you sent us — the photo, the print, the spelling, the finish.
We send you photos of your actual piece
Real photos, not stock images. You see exactly what will arrive before it's in the mail.
You approve — or we fix it first
Something off? We remake it before shipping, at no cost to you. Only after your OK does it leave.
The guarantee, by product type
Custom keepsakes
Everything made with your photo, print, name or message.
- Cancel any time before we send your QC photos — full refund, no questions.
- Once approved, personalized pieces can't be returned for a change of mind — they were made for you alone and can't be resold.
- Arrives damaged, wrong, or different from the photos you approved? Full refund or a free remake within 14 days of delivery — and you keep the piece. This is our mistake and we own it.
Standard items
Decor and everyday essentials with no personalization.
- 14 days from delivery to request a return — unused, in its original packaging.
- Return shipping is on you — or take a partial refund and keep the item. Often simpler for everyone.
- Arrives damaged or wrong? Full refund within 14 days, no return needed.
What isn't covered
We'd rather say this upfront than argue about it later. Not covered:
- Change of mind after you've approved the QC photos — that's the moment the piece becomes yours.
- Wrong photo, name, or spelling that you supplied. We check with you before making it, but the final approval is yours.
- Normal wear, accidental damage after delivery, or misuse.
- Minor differences between your screen and the finished piece — photos on steel render slightly differently than on a phone.
- Standard items damaged after delivery, or returned without original packaging.
How to claim
Message us
WhatsApp or email with your order number and a photo of what arrived. One message, no forms.
We verify fast
Same day or next. Your QC photos and the tracking record are on file, so verification takes minutes.
Refund or remake lands
Refunded to your original payment method — PayPal typically within 24–48h of processing; crypto refunds are sent in USDT to your address.
Ready when you are
Made to order, approved by you, shipped worldwide with tracking.
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